eKYC Pricing in Malaysia: A Comparison of Identity Verification Providers in 2026

Introduction: How Much Does eKYC Cost in Malaysia?

As more Malaysian businesses move towards digital onboarding, Electronic Know Your Customer (eKYC) technology has become an essential investment.

From financial institutions and fintech companies to telecommunications providers, insurance companies, online marketplaces and digital lenders, businesses need reliable ways to verify customer identities remotely.

However, one important question often comes up when evaluating eKYC solutions:

How much does eKYC cost in Malaysia, and which provider offers the best value for money?

The answer depends on several factors, including the verification technology, transaction volume, integration requirements, biometric capabilities and additional fraud prevention features.

Some providers charge per API call, while others use a pay-per-verification model, monthly subscriptions or customised enterprise contracts.

For businesses comparing eKYC providers in Malaysia, understanding these pricing differences is important. A solution advertising a low price per API call may not necessarily be cheaper once facial recognition, liveness detection and other verification components are included.

In this article, we compare several eKYC providers with publicly available pricing information and examine why LangitDigital’s Epsilon ID V3 is a particularly attractive option for Malaysian businesses seeking comprehensive identity verification at predictable costs.

1. What Determines eKYC Pricing in Malaysia?

Before comparing providers, it is important to understand what businesses are actually paying for.

An eKYC transaction typically involves several verification stages.

A. Identity Document Verification

This involves capturing and analysing a customer’s identification document, such as:

• Malaysian Identity Card (MyKad).
• Passport.
• Driving licence.
• Permanent resident identification.
• Other government-issued identification documents.

Optical Character Recognition (OCR) extracts information from the document, while document validation technology checks whether the submitted identification appears genuine.

B. Facial Recognition

Facial recognition compares the customer’s selfie against the photograph on their identification document.

This helps establish whether the person submitting the application matches the identity document.

C. Liveness Detection

Liveness detection determines whether the submitted selfie represents a real person rather than a photograph, video replay or other spoofing attempt.

More advanced solutions also address presentation attacks involving masks and AI-generated deepfakes.

D. Additional Fraud Prevention

Depending on the provider, additional checks may include:

• Document tampering detection.
• Duplicate identity detection.
• Facial indexing.
• Age estimation.
• Fraud risk assessment.
• Anti-spoofing checks.

The important consideration: Businesses should compare the cost of a complete verification journey rather than looking at the cheapest individual API call.

A RM1 OCR transaction is not equivalent to a complete eKYC transaction that includes document verification, facial matching and liveness detection.

2. eKYC Pricing Comparison: Malaysian Providers

The following comparison uses publicly advertised prices available as of November 2026.

Not all providers publish their complete pricing structures. Where pricing is not publicly disclosed, we indicate that businesses need to request a quotation.

eKYC Pricing Comparison Table

Important: These prices are based on publicly available provider information, not negotiated quotations. The verification scope, applicable taxes, minimum commitments and additional charges may differ. API calls, individual verification checks and complete eKYC transactions are not directly equivalent.

Let’s examine the providers individually.

2.1 LangitDigital – Epsilon ID V3

Full eKYC pricing:

Epsilon ID V3 offers a complete identity verification bundle comprising:

• Identity document verification.
• Facial recognition.
• Liveness detection.
• Real-time API integration.

One of its biggest advantages is its straightforward pricing structure.

Businesses do not have to pay setup fees, annual platform fees or commit to minimum transaction volumes.

The pricing is also denominated in Malaysian Ringgit, eliminating foreign currency exposure when budgeting for identity verification.

Beyond its pricing, Epsilon offers several capabilities designed for modern digital onboarding, including 97+ fraud signals, passive 3D liveness detection and support for multiple identification documents across ASEAN and Arab markets.

Its verification process is designed to complete in under 10 seconds.

Why consider Epsilon?

It combines document verification, biometric matching and liveness detection into one clearly priced verification package, making it easier for businesses to estimate their operating costs.

2.2 Tekkis – tVerify

Tekkis offers an identity verification solution through its tVerify platform.

Its publicly advertised pricing includes:

• RM1.50 per API call.
• RM0.95 per API call.
• RM0.85 per API call.

The platform also provides identity verification features such as automated ID processing, face verification and selfie checks.

Other capabilities, including verification recording, age verification and certain customisation options, require separate enquiries.

Tekkis also advertises RM500 in credits for new customers.

What should businesses consider?

The per-call pricing can be attractive, particularly for businesses looking for individual verification components.

However, businesses should confirm exactly which checks are included in each API call and whether additional transactions are necessary to complete a full eKYC journey.

A comparison against a complete document, face and liveness verification package should account for these differences.

2.3 MasChain

MasChain provides eKYC services that combine OCR, facial recognition and liveness detection.

Its published full-verification pricing is tiered:

MasChain uses progressive pricing, meaning different portions of the monthly usage are charged at different rates.

For example, its published calculation for 1,000 transactions produces a total cost of RM2,370, averaging RM2.37 per transaction.

This makes MasChain an option worth considering for businesses with higher verification volumes.

What should businesses consider?

Its pricing becomes more competitive as transaction volumes increase. However, businesses should consider the total monthly expenditure rather than simply looking at the lowest advertised tier.

Another consideration is that MasChain states the full service fee still applies when OCR succeeds but facial recognition fails.

2.4 TrueStack – TrueIdentity

TrueStack offers TrueIdentity, an eKYC API designed for Malaysian businesses.

Its published pricing structure includes:

The platform includes:

• MyKad OCR extraction.
• Facial biometric matching.
• Liveness detection.
• Fraud detection.
• Audit trail logging.
• Hosted verification interface.

It also advertises 100 free verifications as part of its setup package.

What should businesses consider?

TrueIdentity provides a clearly structured solution, but its setup and annual platform fees increase the overall cost of ownership.

For smaller businesses or companies testing new digital onboarding initiatives, these fixed costs may be an important consideration.

For example, at 1,000 verifications in the first year, the published fees would amount to RM15,500, excluding any applicable taxes and other charges.

2.5 Kenal by Unbraided

Kenal offers credit-based identity verification pricing, with advertised rates starting from RM1 per verification.

Its pricing model includes:

• MyKad verification.
• Passport verification.
• AML/PEP screening.
• Volume discounts.
• Free initial verification credits.

Different services consume different numbers of credits. For example, its published pricing assigns one credit to MyKad verification and three credits to AML/PEP screening.

This approach offers flexibility for businesses that want to purchase verification services according to their requirements.

What should businesses consider?

The RM1 starting price should not automatically be interpreted as the cost of a complete eKYC transaction.

Companies should confirm which identity, facial recognition and liveness checks are included in the selected service.

2.6 Experian Malaysia

Experian is an established provider of credit information and identity verification services.

Its eKYC solution combines several capabilities, including:

• MyKad and driving licence data extraction.
• Document authenticity checks.
• Facial similarity verification.
• Liveness detection.
• Verification against Experian bureau information and CCRIS data.
• Additional fraud prevention capabilities.

Experian also offers eKYC Plus, which supports digital onboarding through hosted electronic forms and integration with its CrediTrack platform.

However, its eKYC pricing is not publicly listed on its product page. Businesses need to contact Experian for a quotation.

What should businesses consider?

Experian may be particularly relevant to financial institutions and businesses that want identity verification alongside credit bureau information.

However, organisations comparing providers on price should request a detailed breakdown of implementation fees, transaction charges and optional services.

2.7 Pos Digicert

Pos Digicert provides an identity verification solution with capabilities including:

• AI-powered OCR.
• Facial recognition.
• Liveness detection.
• Document verification.
• MyKad hologram detection.
• Backend verification dashboard.
• BNM eKYC reporting support.

Its solution is available for mobile and web-based onboarding.

Public pricing is not listed on its eKYC product page. Businesses interested in the solution need to contact the provider directly.

What should businesses consider?

Pos Digicert may be worth evaluating for organisations that require a more comprehensive verification workflow and reporting capabilities.

However, a proper pricing comparison requires a quotation covering the complete verification process.

3. Why the Cheapest eKYC Provider Is Not Always the Best

When evaluating eKYC pricing, businesses often make the mistake of choosing the provider with the lowest advertised transaction fee.

However, the actual cost of implementing eKYC involves much more than the price of an API call.

Consider these five factors.

3.1 Complete Verification Cost

A complete eKYC process generally requires multiple checks.

If a provider charges separately for OCR, facial recognition and liveness detection, the combined cost may be higher than expected.

For example, a provider advertising RM1 per API call may require additional calls to complete the full verification process.

Always compare the total cost of a completed verification.

3.2 Setup and Integration Fees

Some providers charge one-time implementation fees or require businesses to pay for technical integration.

Others impose annual platform fees.

These expenses can significantly affect the total cost of ownership, especially for startups and businesses with lower transaction volumes.

3.3 Fraud Prevention Capabilities

A basic identity verification solution may extract information from an identity document and compare it against a selfie.

However, increasingly sophisticated fraud attempts require additional protection.

Businesses should evaluate whether their provider can identify:

• Printed photograph attacks.
• Video replay attacks.
• Facial spoofing.
• Deepfake attempts.
• Altered identity documents.
• Duplicate identity registrations.

A cheaper solution that lacks adequate fraud detection may expose the business to substantially greater financial and operational risks.

3.4 Verification Speed

Customer experience matters.

A lengthy verification process can cause customers to abandon applications before completing registration.

Faster verification can improve onboarding efficiency, provided accuracy and fraud controls are maintained.

3.5 Scalability

Businesses should also consider what happens when their customer base grows.

Will they need to renegotiate their contracts?

Will additional platform fees apply?

Will they need to upgrade their infrastructure?

A scalable solution should allow businesses to increase transaction volumes without introducing unnecessary operational complexity.

4. Why LangitDigital’s Epsilon ID V3 Stands Out

After comparing the publicly available pricing and features, LangitDigital’s Epsilon ID V3 presents a particularly compelling proposition for businesses operating in Malaysia.

Its main advantage is not simply its transaction price.

It is the combination of transparent pricing, comprehensive verification capabilities, regional identification support and a flexible commercial model.

Here are seven reasons why businesses should consider Epsilon.

4.1 Transparent Pricing Without Hidden Fixed Costs

Epsilon’s full eKYC bundle costs RM2.99 per verification for businesses processing fewer than 15,000 transactions per month.

For businesses exceeding that threshold, additional transactions are charged at RM2.49 each.

More importantly, Epsilon offers:

• No setup fees.
• No annual platform fees.
• No minimum transaction commitments.
• No mandatory long-term contracts.
• No USD billing exposure.

This makes financial planning considerably more straightforward.

Businesses can estimate their verification expenditure based on actual usage without having to account for substantial fixed platform costs.

4.2 Complete eKYC in One Bundle

Epsilon combines three essential identity verification components:

1. Identity document verification.
2. Facial recognition.
3. Liveness detection.

Instead of purchasing separate services and managing multiple API integrations, businesses can access these capabilities through one complete eKYC bundle.

This simplifies integration and makes it easier to calculate the actual cost of customer onboarding.

4.3 Advanced Fraud Prevention with 97+ Fraud Signals

Fraudsters are becoming increasingly sophisticated.

Traditional identity verification methods may struggle to identify manipulated documents, synthetic identities and advanced spoofing techniques.

Epsilon ID V3 incorporates more than 97 fraud signals to strengthen identity verification.

Its passive 3D liveness detection is designed to identify spoofing attempts involving:

• Printed photographs.
• Screen replays.
• Physical masks.
• AI-generated deepfakes.

For businesses operating in financial services, digital lending and online marketplaces, these additional security capabilities are important considerations.

4.4 Verification in Under 10 Seconds

Speed is an important component of successful digital onboarding.

Epsilon is designed to complete its verification workflow in under 10 seconds.

Its process involves:

1. Document capture and OCR extraction.
2. Passive liveness and facial matching.
3. Intelligent document data validation.
4. Real-time webhook integration.

The result is a streamlined verification experience that helps businesses reduce unnecessary onboarding delays.

4.5 Designed for Malaysia and Regional Markets

One major advantage of Epsilon is its identification document coverage.

Its supported document types include:

• Malaysian MyKad.
• Malaysian driving licences.
• MyKAS.
• MyTentera.
• International passports.
• Selected ASEAN national identity documents.
• Selected Arab-region national identity documents.

This makes Epsilon particularly relevant to businesses planning to expand beyond Malaysia.

Instead of relying on separate identity verification providers for different countries, businesses can explore a single platform with broader regional document coverage.

4.6 Flexible APIs for Different Business Requirements

Not every business requires the same verification workflow.

Some organisations need a complete eKYC process, while others only require a specific service.

Epsilon also provides individual API pricing:

This allows businesses to select individual verification capabilities according to their application requirements.

For example, an organisation that already has an identity document verification process may only need facial matching or liveness detection.

Having access to individual APIs provides greater flexibility when designing a customised onboarding architecture.

4.7 Malaysian Support and Local Data Processing

For Malaysian businesses, working with a local technology provider offers practical advantages.

Epsilon highlights:

• PDPA-aligned processing.
• Local server infrastructure.
• BNM eKYC readiness.
• Malaysian technical support.
• Integration assistance.

These considerations are particularly relevant to businesses handling sensitive identity information.

Organisations should nevertheless conduct their own compliance assessment and confirm the applicable regulatory requirements for their specific industry and use case.

5. Example: Comparing eKYC Costs for 10,000 Verifications

Let’s consider a business that processes 10,000 customer verifications every month.

For illustration, we can compare several providers using their published prices.

Important pricing qualification:

This is an indicative comparison, not a like-for-like performance or feature comparison.

The TrueStack figure excludes its setup and annual platform fees. Tekkis is calculated using its RM1.50 API-call rate, which is not necessarily equivalent to a complete eKYC transaction. MasChain’s figure applies its published progressive pricing calculation.

Epsilon’s volume discount starts only when monthly usage exceeds 15,000 transactions, so the standard RM2.99 rate applies to this example.

For Epsilon, the pricing advantage becomes more significant at higher volumes because additional verifications above 15,000 per month are charged at RM2.49.

The key takeaway is that businesses should compare complete verification costs, not simply the lowest advertised API price.

6. Which eKYC Provider Should Your Business Choose?

Different organisations have different requirements.

Here is a practical way to approach the selection process.

For organisations looking for a balance between pricing transparency, comprehensive biometric verification, regional document support and flexible integration, Epsilon ID V3 deserves serious consideration.

It is particularly suitable for:

• Financial technology companies.
• Digital banks and financial institutions.
• Licensed money lenders.
• Insurance providers.
• Telecommunications companies.
• E-commerce marketplaces.
• Digital lending platforms.
• Online recruitment platforms.
• Businesses offering digital account registration.

7. Frequently Asked Questions About eKYC Pricing in Malaysia

How much does eKYC cost in Malaysia?

eKYC pricing in Malaysia varies depending on the provider and verification features.

Publicly advertised prices range from approximately RM0.85 per individual API call to RM3.50 per complete verification transaction, with additional pricing models involving setup fees, annual subscriptions and customised enterprise contracts.

LangitDigital’s Epsilon ID V3 offers a complete eKYC bundle at RM2.99 per verification, with additional transactions above 15,000 monthly charged at RM2.49 each.

Which eKYC provider in Malaysia has no setup fees?

LangitDigital’s Epsilon ID V3 advertises zero setup fees, no annual platform fees and no minimum transaction commitments.

This makes it an option worth considering for businesses that want to avoid substantial upfront implementation costs.

Is eKYC charged per API call or per verification?

It depends on the provider.

Some providers charge per individual API call, while others charge per completed verification journey.

A complete eKYC process may require document verification, facial recognition and liveness detection.

Businesses should always confirm whether the advertised price covers all three components.

What features should a good eKYC solution include?

A comprehensive eKYC solution should ideally provide:

• Identity document verification.
• OCR data extraction.
• Facial recognition.
• Liveness detection.
• Document tampering detection.
• Fraud prevention.
• Secure API integration.
• Audit trails.
• Regulatory compliance support.

Additional capabilities may be required depending on the organisation’s risk profile and regulatory obligations.

Is eKYC mandatory for Malaysian businesses?

eKYC requirements depend on the business sector and applicable regulatory framework.

Certain regulated financial institutions must comply with Bank Negara Malaysia’s relevant customer due diligence and electronic Know Your Customer requirements.

Other businesses may implement eKYC as part of their internal fraud prevention, identity verification and customer onboarding processes.

Businesses should consult the applicable regulations and obtain appropriate compliance advice.

Can eKYC detect deepfakes?

Modern eKYC solutions can incorporate biometric liveness detection and other anti-spoofing technologies to identify certain deepfake and presentation attack attempts.

However, no verification solution should be assumed to detect every possible fraud technique.

Businesses should evaluate the provider’s specific detection capabilities, testing methodology and security controls.

Conclusion: Choose an eKYC Solution That Delivers More Than Just a Low Price

Choosing an eKYC provider is an important decision that affects more than the technology budget.

It influences customer experience, fraud prevention, operational efficiency and the ability to scale digital onboarding.

While providers such as Tekkis, MasChain, TrueStack, Kenal, Experian and Pos Digicert offer different pricing models and capabilities, businesses should look beyond the advertised transaction fee.

The real question is whether the solution provides the right combination of security, speed, integration flexibility and predictable costs.

This is where LangitDigital’s Epsilon ID V3 stands out.

With its complete eKYC bundle starting at RM2.99 per verification, volume pricing of RM2.49, zero setup fees, no annual platform fees, 97+ fraud signals and verification speeds of under 10 seconds, Epsilon offers a compelling proposition for businesses looking to modernise their identity verification processes.

Whether you are a fintech startup, financial institution, digital marketplace or established enterprise, Epsilon provides a flexible approach to securing customer onboarding without introducing unnecessary fixed platform costs.

Ready to Make Your Customer Onboarding More Secure?

Discover how LangitDigital’s Epsilon ID V3 can help your business verify identities, prevent fraud and streamline digital onboarding.

Explore Epsilon ID V3 today:

https://langitdigital.my/products/epsilon

Contact LangitDigital to discuss your eKYC requirements and get started.