Terms and Conditions

Last updated: 25 May, 2025

Thank you for visiting or using LangitDigital services. These Terms and Conditions (“Terms” or “Agreement”) are a legally binding document between LangitDigital, a brand under Kenlah Digital PLT, a registered Malaysian technology company (“Company”, “Provider”, “we”, “us”, or “our”), and the individual or legal entity engaging LangitDigital for software, services, or technical expertise (“Client”, “you”, or “your”).

By using or accessing any of our software products, web applications, mobile applications, or services, you agree to comply with these Terms. If you do not agree, you must not use LangitDigital’s products or services.

1. Definitions

  • Company – LangitDigital, including its affiliates, employees, agents, and representatives.
  • Client – Any individual, organization, or entity engaging LangitDigital.
  • Deliverables – Any software, source code, reports, documentation, or outputs provided by LangitDigital.
  • Intellectual Property – Software, source code, algorithms, designs, trademarks, patents, trade secrets, branding elements, and architecture.
  • Ownership Transfer Agreement – A separate signed agreement that grants ownership rights to the Client upon fulfillment of payment terms.
  • Third-Party Services – Any external tools, libraries, APIs, or platforms integrated into LangitDigital deliverables.

2. Ownership and Intellectual Property

2.1 Proprietary Rights

All components of our software—including but not limited to source code, databases, designs, user interfaces, branding elements, and system architecture—remain the sole property of LangitDigital, unless otherwise agreed in writing.

2.2 Licensing

Clients receive a limited, non-exclusive, non-transferable, revocable license to use the software for their internal business purposes. This does not transfer ownership.

2.3 Source Code Access

Clients have no rights to source code or proprietary frameworks unless expressly purchased and documented in a separate agreement (e.g., Source Code License Agreement). Custom-developed modules not covered under exclusive contracts remain our property.

3. Usage Rights and Restrictions

  • Use only for lawful purposes, in line with training and documentation provided.
  • Do not reverse-engineer, decompile, or create derivative works without our consent.
  • Do not resell, sublicense, or distribute without prior written approval.
  • Do not use the software in violation of Malaysian laws (e.g., PDPA 2010, Communications and Multimedia Act 1998).
  • We may suspend or terminate services if system integrity is at risk.

4. Product-Specific Terms

4.1 Kenlah TRAX – ERP System

  • Modular ERP for business functions (accounting, procurement, HR, inventory, etc.).
  • Use limited to licensed modules in your subscription.
  • Customizations remain our property unless otherwise agreed and paid in full.
  • Third-party integrations are supported but we are not responsible for failures in third-party services.
  • Clients must manage user access and credentials.

4.2 Kenlah CekapPro – Point-of-Sale (POS) System

  • Licensed per outlet or per device.
  • Clients must ensure compatible hardware.
  • Offline transactions sync when online; internet reliability is the client’s responsibility.
  • Clients are responsible for tax compliance and role-based staff access.

4.3 Kenlah Deep Analytics – Business Intelligence System

  • Tracks user behavior, conversions, and performance metrics for internal business use.
  • Clients must install tracking code correctly.
  • Clients are responsible for obtaining user consent under PDPA 2010.
  • Data retained for up to 24 months; anonymized data may be used for system improvement.

5. Data Protection and Privacy

  • We comply with PDPA 2010 and applicable laws.
  • We collect only necessary data and apply safeguards (RBAC, encryption, firewalls, vulnerability testing).
  • Clients using analytics tools must inform end-users and obtain consent.
  • Confidential data is never disclosed without consent unless required by law.
  • Data retention defaults to 24 months; upon termination, data may be retained for 30 days before deletion.
  • In the event of a breach, we will notify clients within 72 hours.

6. Service Availability and Support

  • Target 99.5% uptime for cloud services, excluding maintenance, force majeure, and client-side issues.
  • Scheduled maintenance typically occurs 11 PM–5 AM (GMT+8) with 48 hours’ notice.
  • Standard support: Mon–Fri, 9 AM–6 PM (GMT+8), 1–2 business days for normal issues, 4 hours for critical ones.
  • Backups performed daily; retention 7–30 days depending on your plan. Data restoration outside incidents may incur fees.

7. Fees, Payment, and Refunds

  • Invoices payable within 14 days unless otherwise stated.
  • Late payment: 1.5% per month or RM50 minimum; services may be suspended after 14 days.
  • No refunds for consumed subscription periods, partial months, or setup work. Refunds only for verified billing errors or as required by law.
  • Subscriptions auto-renew unless canceled in writing at least 14 days before renewal.

8. Termination and Suspension

  • Clients may terminate with 30 days’ written notice.
  • We may terminate immediately for breach, non-payment, illegal use, or insolvency.
  • Suspension may occur for maintenance, security threats, or misuse.
  • Upon termination, access is revoked; data deleted after a 15–30 day grace period unless legally required to retain.

9. Warranties and Disclaimers

  • Services delivered with reasonable care and skill.
  • Software warranted for 365 days as per specifications.
  • No guarantee of compatibility with future OS/software unless agreed.
  • Open-source components provided “as-is” under their own licenses.

10. Limitation of Liability

  • Provided “as-is” and “as-available”.
  • Not liable for third-party failures, force majeure, or client negligence.
  • No liability for indirect or consequential damages.
  • Total liability capped at the total amount paid in the 12 months preceding the claim.

11. Indemnification

Clients indemnify LangitDigital against claims, damages, or legal actions arising from misuse, legal violations, or data issues not caused by us.

12. Governing Law and Dispute Resolution

  • Governed by the laws of Malaysia.
  • Disputes first resolved via negotiation, then mediation/arbitration (MMC or similar).
  • Legal proceedings, if necessary, shall be in Kuala Lumpur, Malaysia.

13. Miscellaneous

  • Force Majeure – No liability for events beyond our control (e.g., disasters, cyberattacks).
  • Severability – Invalid provisions do not affect the remainder.
  • No Waiver – Failure to enforce rights does not waive them.
  • Assignment – Clients may not assign rights without our written consent.
  • Language – English version prevails; Bahasa Malaysia version may be provided upon request.

Contact Us

If you have questions about these Terms and Conditions, please contact us.